FAQ

Once your event has been selected, click on the show to display the list of upcoming dates for this artist. Choose your date by selecting the city and the desired day and you will then access the event sheet.

Then select the desired quantity and category and click on the “Reserve” button. At this stage, your order will not yet be definitively validated. The reservation center is questioned and you can choose the method of payment. Then click on “Confirm order”. Finally, you can check the summary of your order, then confirm or modify it.

At the time of booking, you must choose the category of seat you wish to purchase. The different categories offered are indicated on the seating plan, except if the seating is free.
Your final placement will be communicated to you no later than seven days before the event when sending information relating to it.

On the oxi-experience.com site, only payments by credit card are accepted.
Payment by credit card corresponds to a final reservation.
The “e-blue card” is not accepted for the purchase of tickets.

The reservation is firm and final. Tickets are neither exchangeable nor refundable, except in the event of cancellation or postponement of the show.

Depending on the halls and the shows, tickets for people with reduced mobility or disabilities are sold by the hall or by the event organizer.
When the information is known to us, we indicate the contact on the page dedicated to the event.

Event information and concert tickets will be emailed to you at the address provided at the time of booking and no later than seven days before the performance.

Yes, this is possible up to ten days before the event. However, you should know that a name change is charged € 10.00.
You must then give the following information about the new participant: LAST NAME, FIRST NAME, EMAIL, MOBILE PHONE

If your tickets are lost or stolen, it is not always possible for us to generate duplicates. In fact, the tickets purchased are subject to French legislation on ticketing and the regulations for events and venues.

In this context, duplicates of unnumbered tickets or of sporting events are prohibited. In other cases, the edition of duplicates is subject to the regulations of the place and the authorization of the organizer of the event.

For duplicate requests in the event of loss or theft, please contact us no later than seven days before the event.

In order to submit your request to the organizer, we will need at least the following supporting documents, to be attached to your request:

• statement on honor of loss / theft
• copy of your two-sided identity document
• in the event of theft, and for certain events, a copy of the complaint may be requested from you

The reservation is firm and final. Tickets are neither exchangeable nor refundable, except in the event of cancellation or postponement of the show.

We invite you to check the junk mail in your mailbox. If they do not appear there, please do not hesitate to contact our customer service. We will get back to you within 72 hours.

An e-mail is sent to each holder of a package to notify them of the postponement procedures. If you have not received this e-mail, we invite you to check the spam emails in your mailbox. If it still does not appear there, please do not hesitate to contact our customer service. We will inform you of the validity of your tickets for the new postponement date.

If the tickets are not valid for the postponed date, you will be refunded as described above.

If the tickets are valid for the postponed date but you do not wish to go there, your tickets may be refunded before the deadline set by the organizer and according to the terms described above.

Following the measures to fight against CODIV-19 impacting the holding of events, we inform our customers as soon as possible as soon as the event organizers send us the conditions for rescheduling or canceling each event.
The organizers are working to find solutions so that the meeting with your favorite artist can take place as soon as possible and under the best conditions.

Suite aux mesures de lutte contre la CODIV-19 impactant la tenue des événements, nous informons dans les meilleurs délais notre clientèle dès que les organisateurs des événements nous transmettent les conditions de reprogrammation ou d’annulation de chaque événement.
Les organisateurs travaillent à trouver des solutions pour que le rendez-vous avec votre artiste préféré puisse avoir lieu dans les meilleurs délais et dans les meilleures conditions.

An e-mail is sent to each holder of a package to notify them of the terms of postponement or cancellation. If you have not received this e-mail, we invite you to check the spam emails in your mailbox. If it still does not appear there, please do not hesitate to contact our customer service.

In the case of a postponement:

• If the tickets are not valid for the postponed date, you will be refunded as described above.
• If the tickets are valid for the postponed date but you do not wish to go there, your tickets may be refunded before the deadline set by the organizer and according to the terms described above.

In the event of a cancellation:

• If you have not yet received your tickets, the refund will be automatic and the amount of the order will be credited in full to the credit card used for payment.
• If you have already received your tickets, you must return them to us along with the invoice for the amount of the order to the following address: contact@oxi-experience.com. The refund will be made once these elements have been received by our services.

If your event is canceled or postponed, you will only have to follow the refund conditions that have been or will be sent to you by e-mail.
If your event is maintained and you cannot attend, you will not be able to get your tickets refunded.

If your event is canceled or postponed, you will only have to follow the refund conditions that have been or will be sent to you by e-mail.
If your event is maintained and you cannot attend, you will not be able to get your tickets refunded.

If your event is canceled or postponed, you will only have to follow the refund conditions that have been or will be sent to you by e-mail. If your event is maintained and you cannot attend, you will not be able to get your tickets refunded.

Venues hosting events are adopting new and improved security measures to help spectators stay safe.
Please check the venue or event website for information specific to the event you are attending.