FAQ
Any question you might have about OXI
Reservation
Once your event has been selected, click on the show to display the list of upcoming dates for this artist. Choose your date by selecting the city and the desired day and you will then access the event sheet.
Then select the desired quantity and category and click on the “Reserve” button. At this stage, your order will not yet be definitively validated. The reservation center is questioned and you can choose the method of payment. Then click on “Confirm order”. Finally, you can check the summary of your order, then confirm or modify it.
At the time of booking, you must choose the category of seat you wish to purchase. The different categories offered are indicated on the seating plan, except if the seating is free.
Your final placement will be communicated to you no later than seven days before the event when sending information relating to it.
On the oxi-experience.com site, only payments by credit card are accepted.
Payment by credit card corresponds to a final reservation.
The “e-blue card” is not accepted for the purchase of tickets.
As soon as your basket is validated, a file number is communicated to you. You will then receive a summary email of your order, then a second confirmation email.
If you have any doubts, do not hesitate to contact our customer service. We guarantee a response within 72 hours.
The reservation is firm and final. Tickets are neither exchangeable nor refundable, except in the event of cancellation or postponement of the show.
Depending on the halls and the shows, tickets for people with reduced mobility or disabilities are sold by the hall or by the event organizer.
When the information is known to us, we indicate the contact on the page dedicated to the event.
Order tracking
We invite you to check the junk mail in your mailbox.
If it does not appear there, please do not hesitate to contact our customer service. We will get back to you within 72 hours.
Event information and concert tickets will be emailed to you at the address provided at the time of booking and no later than seven days before the performance.
Yes, this is possible up to ten days before the event. However, you should know that a name change is charged € 10.00.
You must then give the following information about the new participant: LAST NAME, FIRST NAME, EMAIL, MOBILE PHONE
An order cannot be resold at a higher price.
In order to fight against the illicit resale of show tickets, the PRODISS (National Union of Musical and Variety Show) has launched the #FanPasGogo awareness campaign.
Find all the information on www.fanpasgogo.fr
If your tickets are lost or stolen, it is not always possible for us to generate duplicates. In fact, the tickets purchased are subject to French legislation on ticketing and the regulations for events and venues.
In this context, duplicates of unnumbered tickets or of sporting events are prohibited. In other cases, the edition of duplicates is subject to the regulations of the place and the authorization of the organizer of the event.
For duplicate requests in the event of loss or theft, please contact us no later than seven days before the event.
In order to submit your request to the organizer, we will need at least the following supporting documents, to be attached to your request:
- statement on honor of loss / theft
- copy of your two-sided identity document
- in the event of theft, and for certain events, a copy of the complaint may be requested from you
Dans ce cadre, les duplicatas de billets non numérotés ou de manifestations sportives sont interdits. Dans les autres cas, l’édition de duplicatas est soumise au règlement du lieu et à l’autorisation de l’organisateur de la manifestation.
Pour les demandes de duplicatas en cas de perte ou de vol, veuillez nous contacter au plus tard sept jours avant l’événement.
Afin de soumettre votre demande à l’organisateur, nous aurons besoin à minima des pièces justificatives suivantes, à joindre à votre demande :
- déclaration sur l’honneur de perte / vol
- copie de votre pièce d’identité recto verso
- en cas de vol, et pour certains événements, une copie de dépôt de plainte pourra vous être demandée
The reservation is firm and final. Tickets are neither exchangeable nor refundable, except in the event of cancellation or postponement of the show.
Obtaining tickets
Your tickets for the concert will be emailed to you at the address provided at the time of booking.
We invite you to check the junk mail in your mailbox. If they do not appear there, please do not hesitate to contact our customer service. We will get back to you within 72 hours.
Cancellation or postponement
In the event of cancellation of the show, the order is refundable up to the deadline set by the organizer.
If you have not yet received your tickets, the refund will be automatic and the amount of the order will be credited in full to the credit card used for payment.
Have you already received your tickets?
Return your tickets and the invoice corresponding to the amount of the order to the following address: contact@oxi-experience.com
The refund will be made once these elements have been received by our services.
An e-mail is sent to each holder of a package to notify them of the postponement procedures. If you have not received this e-mail, we invite you to check the spam emails in your mailbox. If it still does not appear there, please do not hesitate to contact our customer service. We will inform you of the validity of your tickets for the new postponement date.
If the tickets are not valid for the postponed date, you will be refunded as described above.
If the tickets are valid for the postponed date but you do not wish to go there, your tickets may be refunded before the deadline set by the organizer and according to the terms described above.